Effective Date: April 14, 2003
WILLAMETTE VALLEY CLINICAL STUDIES
NOTICE OF PRIVACY PRACTICES
THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION
ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS
TO THIS INFORMATION.
PLEASE REVIEW IT CAREFULLY.
If you have any questions about this notice,
please contact the Privacy Officer of our office at :
River Road Medical Group
890 River Road
Eugene, OR
97404
(541) 688-0674
WHO WILL FOLLOW THIS NOTICE
This notice describes the information privacy
practices followed by our employees, staff and other office
personnel. The physicians you consult with by telephone (when
your regular physician is not available) who provide "call
coverage" for your physician also have their own Notice
of Privacy Practices. You may obtain a copy of their Notice
of Privacy Practices by contacting their office or our Privacy
Officer.
YOUR HEALTH INFORMATION
This notice applies to the information and records
we have about your health, health status, and the health care
and services you receive at this office.
We are required by law to give you this notice.
It will tell you about the ways in which we may use and disclose
health information about you and describes your rights and our
obligations regarding the use and disclosure of that information.
HOW WE MAY USE AND DISCLOSE HEALTH INFORMATION
ABOUT YOU
• For Treatment. We may use health information
about you to provide you with medical treatment or services.
We may disclose health information about you to doctors, nurses,
technicians, office staff or other personnel who are involved
in taking care of you and your health.
For example, your doctor may be treating you
for a heart condition and may need to know if you have other
health problems that could complicate your treatment. The doctor
may use your medical history to decide what treatment is best
for you. The doctor may also tell another doctor about your
condition so that doctor can help determine the most appropriate
care for you.
Different personnel in our office may share
information about you and disclose information to people who
do not work in our office to coordinate your care, such as phoning
in prescriptions to your pharmacy, scheduling lab work, and
ordering x-rays. Family members and other health care providers
may be part of your medical care outside this office and may
require information about you that we have.
• For payment. We may use and disclose health
information about you so that the treatment and services you
receive at this office may be billed to and payment may be collected
from you, an insurance company or a third party.
For example, we may need to give your health
information about a service you received here so your health
plan will pay us or reimburse you for the service. We may also
tell your health plan about a treatment you are going to receive
to obtain prior approval, or to determine whether your plan
will cover the treatment.
• For Health Care Operations. We may use and
disclose health information about you in order to run the office
and make sure that you and our other patients receive quality
care.
For example, we may use your health information
to evaluate the performance of our staff in caring for you.
We may also use health information about all or many of our
patients to help us decide what additional services we should
offer, how we can become more efficient, or whether certain
new treatments are effective.
• Appointment Reminders. We may contact you
as a reminder that you have an appointment for treatment or
medical care at our office or another office with which we are
coordinating care.
• Treatment Alternatives. We may contact you
about or recommend possible treatment options or alternatives
that may be of interest to you.
• Health Related Products and Services. We may
tell you about health-related products or services that may
be or interest to you.
Please notify us if you do not wish to be contacted
for appointment reminders, or if you do not wish to receive
communications about treatment alternatives or health-related
products and services. If you advise up in writing (at the address
listed at the top of this Notice) that you do not wish to receive
such communications, we will not use or disclose your information
for these purposes.
SPECIAL SITUATIONS
We may use or disclose health information about
you without your permission for the following purposes, subject
to all applicable legal requirements and limitations:
• To Avert a Serious Threat to Health or Safety.
We may use and disclose health information about you when necessary
to prevent a serious threat to your health and safety or the
health and safety of the public or another person.
• Required By Law. We will disclose health information
about you when required to do so by federal, state or local
law.
• Research. We may use and disclose health information
about you for research projects that are subject to a special
approval process. We will ask you for your permission if the
researcher will have access to your name, address or other information
that reveals who you are, or will be involved in your care at
the office.
• Organ and Tissue Donation. If you are an organ
donor, we may release health information to organizations that
handle organ procurement or organ, eye or tissue transplantation
or to an organ donation bank, as necessary to facilitate such
donation and transplantation.
• Military, Veterans, National Security and
Intelligence. If you are or were a member of the armed forces,
or part of the national security or intelligence communities,
we may be required by military command or other government authorities
to release health information about you. We may also release
information about foreign military personnel to the appropriate
foreign military authority.
• Workers’ Compensation. We may release health
information about you for workers’ compensation or similar programs.
These programs provide benefits for work-related injuries or
illness.
• Public Health Risks. We may disclose health
information about you for public health reasons in order to
prevent or control disease, injury or disability; or report
births, deaths, suspected abuse or neglect, non-accidental physical
injuries, reactions to medications or problems with products.
• Health Oversight Activities. We may disclose
health information to a health oversight agency for audits,
investigations, inspections, or licensing purposes. These disclosures
may be necessary for certain state and federal agencies to monitor
the health care system, government programs, and compliance
with civil rights laws.
• Lawsuits and Disputes. If you are involved
in a lawsuit or a dispute, we may disclose health information
about you in response to a court or administrative order. Subject
to all applicable legal requirements, we may also disclose health
information about you in response to a subpoena.
• Law Enforcement. We may release health information
if asked to do so by a law enforcement official in response
to a court order, subpoena, warrant, summons or similar process,
subject to all applicable legal requirements.
• Coroners, Medical Examiners and Funeral Directors.
We may release health information to a coroner or medical examiner.
This may be necessary, for example, to identify a deceased person
or to determine the cause of death.
• Information Not Personally Identifiable. We
may use or disclose health information about you in a way that
does not personally identify you or reveal who you are.
• Family and Friends. We may disclose health
information about you to your family members or friends if we
obtain your verbal agreement to do so or if we give you the
opportunity to object to such a disclosure and you do not raise
an objection. We may also disclose health information to your
family or friends if we can infer from the circumstances, based
on our professional judgment that you would not object. For
example, we may assume you agree to our disclosure of your personal
health information to your spouse when you bring your spouse
with you into the exam room during treatment or while treatment
is being discussed.
In situations where we are not able to obtain
your verbal agreement to disclose health information about your
or give you an opportunity to object (because you are not present
or due to your incapacity or medical emergency), we may, using
our professional judgment, determine that a disclosure to your
family member or friend is in your best interest. In that situation,
we will disclose only health information relevant to the person’s
involvement in your care. For example, we may inform a person
who accompanied you to the office that you suffered a heart
attack and provide updates on your progress and prognosis. We
may also use our professional judgment and experience to make
reasonable inferences that it is in your best interest to allow
another person to act on your behalf to pick up, for example,
filled prescriptions, medical supplies, or x-rays.
OTHER USES AND DISCLOSURES OF HEALTH INFORMATION
We will not disclose your health information
for any purpose other than those identified in the previous
sections without your specific, written Authorization. If you
give us Authorization to use of disclose health information
about you , you may revoke that Authorization, in writing, at
any time. If you revoke your Authorization, we will no longer
use of disclose information about you for the reasons covered
by your written Authorization, but we cannot take back any uses
or disclosures already made with your permission.
If we have HIV or substance abuse information
about you, we cannot release that information without a special
signed, written authorization (different than the Authorization
mentioned above) from you. In order to disclose these types
of records for the purposes of treatment, payment or health
care operation, we will have to have a special written authorization
that complies with the law governing HIV or substance abuse
records.
YOUR RIGHTS REGARDING HEALTH INFORMATION ABOUT
YOU
You have the following rights regarding health
information we maintain about you:
• Right to Inspect and Copy. You have the right
to inspect and copy your health information, such as medical
and billing records, that we use to make decisions about your
care. You must submit a written request to our Privacy Officer
in order to inspect and/or copy your health information. If
you request a copy of the information, we may charge a fee for
the costs of copying, mailing or other associated supplies.
We may deny your request to inspect and/or copy in certain limited
circumstances. If you are denies access to your health information,
you may ask that the denial be reviewed. If such a review is
required by law, we will select a licensed health care professional
to review your request and our denial. The person conducting
the review will not be the person who denied your request, and
we will comply with the outcome of the review.
• Right to Amend. If you believe health information
we have about you is incorrect or incomplete, you may ask us
to amend the information. You have the right to request an amendment
as long as the information is kept by this office.
To request an amendment, complete and submit
a MEDICAL RECORD AMENDMENT/CORRCTION FORM to our Privacy Officer.
We may deny your request for an amendment if
it is not in writing or does not include a reason to support
the request. In addition, we may deny your request if you ask
us to amend information that:
- We did not create, unless the person or entity
that created the information is no longer available to make
the amendment
- Is not part of the health information that
we keep
- You would not be permitted to inspect and
copy
- Is accurate and complete
• Right to an Accounting of Disclosures. You
have the right to request an “accounting of disclosures.” This
is a list of the disclosures we made of medical information
about you for purposes other than treatment, payment and health
care operations.
To obtain this list, you must submit your request
in writing to our Privacy Officer. It must state a time period,
which may not be longer than six years and may not include dates
before April 14, 2003. Your request should indicate in what
form you want the list (for example, on paper, electronically).
The first list within a 12-month period will be free. For additional
lists, we may charge you for the costs of providing the list.
We will notify you of the cost involved and you may choose to
withdraw or modify your request at that time before any costs
are incurred.
• Right to Request Restrictions. It is our policy
to disclose your health information to your family members or
friends if they are involved in your care and/or we feel, based
on our professional judgment, that it is in your best interest
to disclose certain information. You have the right to request
a restriction or limitation on the health information we use
or disclose about you for treatment, payment or health care
operations. You also have the right to request a limit on the
health information we disclose about you to someone who is involved
in your care or the payment for it, like a family member or
friend
We are not required to agree to your request.
If we do agree, we will comply with your request unless the
information is needed to provide you with emergency treatment.
To request restrictions, you may complete and
submit the REQUEST FOR RESTRICTIN ON USE/DISCLOSURE OF MEDICAL
INFORMATION to our Privacy Officer.
• Right to Request Confidential Communications.
You have the right to request that we communicate with you about
medical matters in a certain way or at a certain location. We
may contact you, for example, regarding test results either
by telephone, mail or e-mail unless you request that we only
contact you by mail or at work .
To request confidential communications, you
may complete and submit the REQUEST FOR RESTRICTION ON USE/DISCLOSURE
OF MEDICAL INFORMATION AND/OR CONFIDENTIAL COMMUNICATION to
our Privacy Officer. We will not ask you the reason for your
request. We will accommodate all reasonable request. Your request
must specify how or where you wish to be contacted.
• Right to a Paper Copy of This Notice. You
have a right to a paper copy of the notice. You may ask us to
give you a copy of this notice at any time. Even if you agreed
to receive it electronically, you are still entitled to a paper
copy.
To obtain such copy, contact our Privacy Officer.
CHANGES TO THIS NOTICE
We reserve the right to change this notice,
and to make the revised or changed notice effective for medical
information we already have about you as well as any information
we receive in the future. We will post a summary of the current
notice in the office with its effective date in the top left
hand corner. You are entitled to a copy of the notice currently
in effect.
COMPLAINT
If you believe your privacy rights have been
violated, you may file a complaint with the office of with the
Secretary of the Department of Health and Human Services. To
file a complaint with our office, contact our Privacy Officer
at 688-0674. You will not be penalized for filing a complaint.